Welcome to the official shipping policy of Speedy Jewelry Repair. This policy applies to all orders within the United States and covers all shipping-related procedures, including order processing, delivery timeframes, shipping methods, cancellations, and tracking. All service standards align with local U.S. logistics practices to ensure the delivery rights of every customer.
1. Order Processing Time
Orders for in-stock jewelry items enter the processing stage once payment is successful and the order is verified by our system. Standard processing takes 1 to 3 business days, during which our staff completes all pre-shipment tasks, including quality inspection, cleaning, careful packaging, and logistics data entry. For orders involving custom jewelry or repair services, processing time may be extended based on the complexity of the work; we will notify customers of the specific timeframe via our official email to ensure clarity regarding order progress. Order processing is suspended during statutory holidays, weekends, and local U.S. public holidays; pending orders will be processed sequentially starting on the first business day following the holiday.
2. Daily Order Cut-off Time
We maintain a daily cut-off time for order processing. Orders with confirmed payments submitted before the cut-off time enter the processing queue that same day. Orders confirmed after the cut-off time, or those submitted on weekends or public holidays, are automatically deferred to the next business day for processing. This fixed operational standard ensures an organized workflow and guarantees fair, orderly processing for all customer orders.
3. Shipping Time
Once an order is packed, leaves our facility, and is handed over to our logistics partner, it enters the shipping and delivery phase. Standard delivery within the U.S. takes 3 to 7 business days; delivery to remote or rural areas may take slightly longer, which is considered a normal variation in logistics timing. Shipping times are estimates and are not entirely within our control. Delivery may be slightly delayed due to factors such as severe weather, sorting delays at logistics hubs, or peak holiday shipping volumes; we will assist customers in tracking their shipment progress throughout the process.
4. Shipping Fee Policy
Speedy Jewelry Repair offers free shipping on all valid orders within the United States. Customers incur no basic shipping costs; there are no minimum purchase requirements or hidden shipping fees. We cover the full cost of standard shipping for all orders, ensuring a convenient and cost-effective shopping experience for our customers.
5. Shipping Coverage Area
Currently, our shipping services are limited to the United States; we do not ship to other countries, regions, or international forwarding addresses. All orders must specify a valid U.S. delivery address. If an overseas or invalid address is provided, the order cannot be processed for shipment; our staff will contact the customer to update the address or assist with order cancellation and refunds.
6. Logistics Partners
We maintain a long-standing partnership with UPS, a reputable U.S. logistics provider. The vast majority of small jewelry items are handled via UPS standard shipping services—covering pickup, transit, and final delivery—ensuring a reliable, secure, and trackable logistics process that maximizes the safety and integrity of our exquisite jewelry during transit.
For the few larger items or gift box sets in our inventory, we utilize a truck delivery service. Our truck delivery teams operate with professionalism and standardized procedures; drivers contact customers in advance to provide an accurate delivery window and confirm that someone will be present to sign for the package. This approach effectively prevents issues such as missed deliveries, lost packages, or shipment delays, ensuring the successful delivery of large-item orders.
7. Order Cancellation Policy
To fully protect our customers' rights, we have established clear and transparent rules regarding order cancellations and refunds; there are no hidden fees or unreasonable deductions at any stage.
If a customer wishes to cancel an order before it has shipped, they may contact us immediately via our official customer service channels. Once we verify that the order has not yet left the warehouse or entered the logistics/shipping process, we will issue a full refund. We do not charge any order processing, handling, or cancellation fees, thereby ensuring maximum protection of the customer's funds.
If an order has already been shipped and has entered the logistics process, it cannot be cancelled directly. In such cases, customers must adhere to our standard return and refund policy: the package must first be received and signed for, after which a return request can be submitted through the proper channels. The refund will be processed once the return is approved. Orders cannot be cancelled or refunded without cause once shipment has occurred.
8. Order Logistics Tracking
Once an order has been shipped and has left the warehouse, we promptly compile the tracking number and tracking link, sending a shipment notification email to the address provided during registration. Customers can use the tracking number on our official logistics inquiry page to view real-time updates on the shipment's status—including pickup, transit, transfer, delivery, and final receipt—allowing them to monitor the delivery progress.
If a customer does not receive a shipment notification email or sees no updates on the tracking status for an extended period, they may contact our official customer service team at any time. We will assist in verifying the logistics status, following up on the delivery progress, and resolving any shipping-related issues promptly.
9. Additional Information
Speedy Jewelry Repair upholds principles of integrity and transparency in its operations and strictly complies with local U.S. logistics and shipping industry standards; all shipping services and order policies are fully transparent. Should customers encounter any issues regarding order processing, logistics, or cancellation, they are encouraged to contact us through our official channels, and we will address the matter promptly and appropriately.
Contact Us
Shop Name: Speedy Jewelry Repair
Phone: +(970) 356-3886
Email: info@speedyjewelryrepair.com
Shop Address: 2078 Greeley Mall, Greeley, CO 80631
Opening Hours:
Monday: Closed
TMonday–Saturday: 11:00 AM – 8:00 PM
Sunday: 12:00 PM – 6:00 PM
(GMT -7:00, Mountain Time)
Response Time: We respond within 24 hours.