This Return, Exchange, and Refund Policy serves as the official standard policy for Speedy Jewelry Repair. It strictly adheres to local U.S. consumer protection regulations and applies to all orders for jewelry and related accessories placed on this site. The policy aims to provide customers with clear and transparent information regarding the rules, procedures, timeframes, and fee structures for returns, exchanges, and refunds, thereby safeguarding customers' shopping rights and standardizing transaction practices for both parties.
1. Eligible Scenarios for Returns and Exchanges
Subject to applicable timeframes and conditions, we accept return and exchange requests for the following scenarios—applicable to all our products, including 14K gold, diamond-set, and artisan jewelry: the item is found to have non-human-caused quality issues upon receipt (e.g., shipping damage, surface scratches, loose settings, or missing components); the physical item differs significantly from the official website description; the wrong style, size, or specification was received; or the customer wishes to return or exchange the item for subjective reasons (e.g., personal preference, unsuitability, or incorrect size), provided the item remains brand new, unused, and undamaged. We will process return and exchange requests for all eligible orders in accordance with our standard procedures.
2. General Conditions and Non-Returnable Items
To ensure the quality of items for resale and uphold the principles of fair trade, all items submitted for return or exchange must meet the following criteria: the item must remain in brand-new, unused condition, showing no signs of wear, oxidation/discoloration, dents, abrasions, or scratches; all original packaging—including gift boxes, dust bags, quality inspection tags, accessories, and certificates—must be complete and intact, with no items lost, damaged, or substituted; the item must show no signs of customer-performed modifications, repairs, polishing, resizing, or cleaning; and there must be no evidence of damage caused by misuse, intentional destruction, water exposure/oxidation, or chemical corrosion. Certain special circumstances and product categories are ineligible for return or exchange. These include: jewelry that has been worn or shows obvious signs of use; customized or modified items (e.g., resized, re-set, or hand-polished by the customer); special offer items (such as clearance stock, flash sale items, or products sold without after-sales coverage); items damaged due to mishandling, accidental drops, or user-inflicted issues (such as loose gemstones or broken chains); and orders for which a valid order number or proof of purchase cannot be provided. The store reserves the right to reject return or exchange requests in these instances.
3. Timeframe for Returns and Exchanges
The store maintains a standardized policy for returns and exchanges: the eligibility period is 30 days, calculated from the date the customer actually signs for the delivery. Customers must submit their return or exchange request within this 30-day window and ship the item back within the stipulated timeframe. Requests regarding returns, exchanges, or refunds will not be accepted for orders exceeding this 30-day limit. All rules regarding timeframes are transparent and standardized, with no exceptions.
4. Detailed Return Process
Step 1: The customer confirms the item meets return eligibility criteria and falls within the 30-day return window. They then submit a return request via our official customer service channels, providing the order number, reason for return, and details regarding the issue. Photos or videos of the actual item must be provided as supporting evidence for review.
Step 2: Upon receipt of the request, our staff will complete the review within 1–2 business days. Once approved, the customer will be notified of the official return address, important return guidelines, and shipping requirements.
Step 3: The customer must securely pack the item—ensuring the product, all accessories, and original packaging remain intact and undamaged—and arrange shipment to the designated return address: 2078 Greeley Mall, Greeley, CO 80631.
Step 4: After our warehouse signs for the returned package, a comprehensive quality inspection will be conducted. Once the item is confirmed to meet return standards, is undamaged, and includes all accessories, the formal refund process will begin.
5. Detailed Exchange Process
Step 1: Within the 30-day eligibility period, the customer submits an exchange request to official customer service for issues such as incorrect size, style mismatch, receipt of the wrong item, or minor quality defects. They must specify the details of the new style, size, or specifications desired.
Step 2: We review the order and item status. Upon confirming eligibility for an exchange, we inform the customer of the shipping guidelines and the official return address: 2078 Greeley Mall, Greeley, CO 80631.
Step 3: The customer securely packs the original item and all accessories, ships them to the designated address, and retains the tracking number for reference.
Step 4: After the warehouse receives and verifies the return, staff will arrange for the sourcing, quality inspection, packaging, and shipment of the new item within the stipulated timeframe. If there is a price difference between the original and new items, we will communicate with the customer beforehand regarding the payment or refund of the difference, ensuring a transparent process.
6. Detailed Refund Process
Once we receive the returned item and complete the quality inspection and eligibility verification, the official refund process will be initiated within 3–5 business days. All refunds will be issued in full to the customer's original payment account—following the principle of returning funds via the original payment method—across all channels supported by this site, including Visa, Mastercard, American Express, and Discover.
Once we submit the refund request, banks and payment institutions require their own processing time; the actual crediting of funds typically takes 3 to 10 business days. Settlement schedules vary among card-issuing banks, and some do not process incoming transactions on weekends or public holidays; consequently, the final arrival time may fluctuate slightly depending on the specific bank's policies. We cannot intervene in internal banking processes, and the bank's actual record of the transaction serves as the definitive confirmation of the refund.
7. Rules Regarding Return and Exchange Costs
For returns or exchanges resulting from issues attributable to our store—such as product quality defects, shipping damage, incorrect or missing items, or significant discrepancies between the actual product and its description—we will cover all round-trip shipping costs; the customer incurs no logistics fees.
For returns or exchanges initiated due to personal reasons—such as personal preference, incorrect size, style not meeting expectations, or impulse buying (i.e., non-quality-related issues)—the customer is responsible for the return shipping costs. We do not cover shipping fees or related processing charges arising from personal reasons.
For exchange orders, we cover the initial shipping cost for the new replacement item; the customer is responsible only for the shipping cost to return the original item. Any additional costs for overweight items or expedited shipping must be covered by the customer.
8. Order Cancellation Rules
Customers may contact our official customer service team to request an order cancellation at any time before the order has shipped. Once we verify the order status, we will process a full refund without charging any order processing fees, cancellation fees, or hidden costs.
If an order has already left the warehouse, officially shipped, or entered the logistics transit process, it cannot be cancelled directly. In such cases, customers must adhere to our return and refund policy: wait until the package is delivered and signed for, then submit a request following the standard return procedure to complete the return or refund process.
9. Additional Information
Speedy Jewelry Repair upholds principles of fairness, transparency, and compliance in after-sales service. We strictly adhere to local U.S. consumer protection standards and sincerely address every customer's after-sales needs. All return, exchange, and refund processes are fully documented, traceable, and verifiable. Customers may contact our official customer service team at any time regarding questions, status inquiries, or disputes; we are committed to properly resolving all after-sales issues.
Contact Us
Shop Name: Speedy Jewelry Repair
Phone: +(970) 356-3886
Email: info@speedyjewelryrepair.com
Shop Address: 2078 Greeley Mall, Greeley, CO 80631
Opening Hours:
Monday: Closed
TMonday–Saturday: 11:00 AM – 8:00 PM
Sunday: 12:00 PM – 6:00 PM
(GMT -7:00, Mountain Time)
Response Time: We respond within 24 hours.